Service & Repair

Contact our support:

Fixed Cost

Simply tell us what is wrong with your equipment, and we will give a fixed cost to repair your unit in-house or on-site. This way you don’t have to deal with uncertainties. Our service engineers are qualified to work on most brands and models of analytical instruments and they have been trained and certified on the following instruments:

  • AB Sciex

    • API 3000
    • API 4000/4000QTrap
  • Agilent

    • 1050, 1100, 1200, 1260 and 1290
    • G1945
    • G1956
    • G6100


    • 100 Explorer, Purifier, Avant
  • Shimadzu

    • LC-10, LC-10VP, LC-20, Prominence Series
    • GC-2010 & 2014
    • GCMS QP-2010
    • TOC (5000 & Up)
  • Tecan

    • Freedom EVO
    • Genesis
  • Thermo

    • Dionex 500, 600 & ICS
    • LCQ
    • Quantum
    • TSQ
  • Waters

    • Acquity Series
    • Alliance Series
    • Quattro Micro
    • TQD
    • ZQ

Same-Day Replacement

We understand that your work is critical, time sensitive, and you cannot afford down-time due to equipment failures. Therefore, we offer same day replacement/loaner program, even during weekends or holidays* for customers in southern California. You can simply trade your non-functioning unit for a fully tested, working unit; or get a loaner while your own unit is being repaired. Either way, you don’t need to wait until your unit is repaired.

*Exclusions and limitations apply.

Installation and Demo

On-site Setup & Training by Experts
You have the option of having every chromatography system installed by our team, who have years of experience with laboratory instruments of all types. Our team will further provide a demo of running the system.

Service Request

Live Chat